Reliance Holidays 'On-line Reservation System'
With more than 100'000 hotels Reliance Holidays online hotel reservation system will help you to find the right hotel for the right price. Depending on your client needs, wants, and budget, our online hotel reservation system will be able to guarantee the best available price and the hotel.
How to access Reliance Holidays On-line Booking system.
If you still don't have access to our online booking system, please fill in our Tourism Agreements & send them duly signed to email@example.com . As soon as we get these forms from the authorized person at your office, we will process in giving you complete access to our system
Reliance Since 1995, we have set the standard for extraordinary travel in Asia Pacific. Our services & hotel accommodations extend for Asia Pacific, Middle East, Europe, Australia, USA & Canada. More than 15 years as the premier Asia travel agents, it has been our attention to detail and commitment to your individual experience that has set us apart. We specialize in leisure holidays travel, in-depth cultural travel, educational travel, and we are considered the foremost luxury travel specialists in World wide. Our service sets the gold standard, and we help sustain local initiatives through our foundation, all to ensure that your travel all over the world and connects you with the people and places who will make your Small Group Trip or private Custom Journey unforgettable.
Terms and Conditions
Reliance Holidays is an innovative, powerful and wonderfully convenient system for Business to Business travel related online booking providing instant confirmation for hotels, transfers, sightseeing tours and package tours incorporating state-of-the art technology.
The access to this program is strictly controlled by Reliance Holidays, all the information including pictures, designs, logos, text, audio, videos contained within this website is copyright protected. Copying, reproducing, improper use, disclosing of information is strictly prohibited. Reliance Holidays reserves the right to change and enhance the details within the website from time to time. Such changes will be notified through the system's "Terms and Conditions".
Reliance Holidays is a division of Reliance travels & Tours Pvt Ltd, one of Sri Lanka's leading Destination Management Companies duly licensed by the Tourism Authority of Sri Lanka. Reliance Holidays is committed to globally serve tour operators, travel agents and or any form of Business to Business (B2B).
Reliance Holidays reserves the right to offer a login ID, password and company code to access Reliance Holidays online reservation system, to a travel agent, tour operator, wholesale travel company and any form of Business to Business travel agent providing hotel and other travel components booking service. Access codes provided to agent's personnel / staff becomes the responsibility of the organization and are not allowed to be transferred or disclosed to a third party, for security reasons Reliance Holidays reserves the right to change the access codes, it is the duty of the agent to notify Reliance Holidays on the termination/resignation of an employee of the organization so that such access codes can be de-activated to control misuse and possible liability of credit facility.
All rates quoted are either commissionable or net non-commissionable. Quoted Hotel Rates are per room per night basis, inclusive of all taxes and service charges. Transfers, sightseeing tours and package tours are Per Person Basis.
Rates quoted could either be for the following: Room only, Bed & Breakfast, Half Board, Full Board, or All inclusive.
Rates are quoted in US $, US Dollars and EURO depending on separate agreement with the agents and are highly confidential. In cases where Government increases taxes, currency fluctuation, or any similar situation, such prices will be amended even after confirmation of bookings.
Child supplements are individual to hotels and will be as per the policy of individual hotels, infants under 2 years are generally free.
Trade fairs, international congress and conventions rates may be higher than the published rates in the system, in an event of increase in rates or change in dates. New rates will be applied to all reservations even previously booked and confirmed cases.
Bookings Reservations Procedure
All bookings via www.reliance-live.com, provided rooms are available in the system, will be instantly confirmed and guaranteed to the hotel. If cancelled before the deadline, no charge. If cancelled after given deadline one night charge or 100% cancellation charge for entire stay will be applied depending on each hotel's cancellation policy. When you make a booking, the cancellation policy will be pop up automatically.
If the rooms are on request and when the rooms are confirmed you can view the status on the screen and the system will generate an email to you accordingly.
Number of guest per room in hotels is defined in the booking inventory; child in room must be specified during booking with age limit, extra bed and meals cost are generally charged by respective hotels.
Additional night booking after departure will be treated as a new reservation.
Transfers and sightseeing booked 72 hours in advance will be treated as confirmed. After that, it will be treated as a request to formally enter into a legal binding contract according to the terms and conditions in the system.
This reservation system is only for individual reservations; bookings that appear to be group by nature will be cancelled without prior notice.
All Group Bookings should be sent by email to firstname.lastname@example.org or fax to +94 2347124
Agents may use their own vouchers; all such vouchers should state the service provided on the voucher and has to mention booking payment through Reliance Holidays/. Every voucher should also indicate the Confirmation Number and a printout from the booking system.
Suppliers may refuse to accept guest when information is incomplete, inaccurate and illegible.
The Agent shall be responsible for flight bookings and informing such correct flight details to Reliance Holidays. Any amendments in flight details by the agent after confirmation of bookings should be immediately informed to the receiving agent at the respective destination.
The Agent shall be responsible to inform their customers to obtain necessary entry visas as required along with all personal and family documentations such as passport bearing at least 6 months validity as required by the destinations visited. The customer is also responsible for his/her baggage and personal belongings throughout the stay booked with Reliance Holidays.
Standards facilities of similar hotel category are different from country to country according to the regulations applicable.
Accommodation information is generally provided by hotels; any inaccuracy is not under responsibility of Reliance Holidays.
Properties may change name or trade name from time to time; this should not constitute as a change of hotel or modification of the reservation.
Reliance Holidays will not always be able to provide the Agent with notice of renovation works at hotels or extensions of such renovation over the planned dates. Furthermore Reliance Holidays shall not be liable for such renovation works.
Reliance Holidays shall not be responsible for any accident, loss, annoyance, delay or expense due to quarantine, strikes, any other event or force of nature, failure of any other means of conveyance or change in transit or hotel service and other cause over which Reliance Holidays has no control.
Reliance Holidays reserves the right to accept or decline any person as a member in a tour or to cancel or alter the tour.
Credit and Cash Sales
Agents duly appointed as Credit Agents will be provided separate agreement together with a Credit limit and access to the booking system, Login ID codes provided to personnel / staff of such agent will be the sole responsibility of the Agency. Each agency will be responsible to monitor the activities of the users for all reservations, payments and cancellation penalties.
Agents need to enter the credit card details to make a reservation. Bookings will be confirmed only after Reliance Holidays receives approval payment from Visa and MasterCard within few seconds. Once the booking is "confirmed" agent can print out the vouchers and invoices.
Agents will be fully responsible for payments made to Reliance Holidays using Visa or Master Credit Card. Agents are also fully responsible for all bookings made under the Agent ID, Username and Password provided to the agent.
The booking system indicates cancellation period for each hotel before the booking is finalized and accepted as confirmed. Every such cancellation request will be treated as a request to formally enter into a legal binding contract according to the terms and conditions in the system.
When a hotel booking is cancelled before the cancellation deadline, the status of such booking will be changed to Cancel Confirmed as indicated in the "Status booking need attention" opening page; such cancellation is without penalty except for the 3% bank charge and the currency exchange difference at the time of the cancellation which shall be borne by the agent. When a booking is cancelled after the cancellation deadline the status of the booking will change to Cancel Charge in the "status booking need attention" opening page and will be confirmed by email.
When details of the cancellation penalty are not specified; it is the responsibility of the Agent to obtain clarification from Reliance Holidays prior to making bookings. The failure by Reliance Holidays to exercise the cancellation period does not signify a waiver of the right to charge such cancellation charges.
Amendments can be made to any booking within the inventory prior to the cancellation deadline; any amendments after the deadline will incur cancellation charges as indicated in the cancellation deadline clause.
The Agent with a Credit Line will have access to view its credit limit and balance under "Credit Limit" on the opening page after logging into the Website.
If Credit payments are not made as detailed in the "Credit Limit" above or the Travel Agents credit limit has been exceeded, the online booking facility will be automatically suspended. To re-activate the account; payment should be made in full or our finance department should be contacted.
Credit agents who wish to pay by bank transfer have to transfer the payment to the following bank accounts.Bank Account Information
|Beneficiary Name||:||RELIANCE TRAVELS & TOURS PVT LTD|
COMMERCIAL BANK OF CEYLON PLC
180/1/31 PEOPLES PARK SHOPPING COMPLEX COLOMBO-11, SRILANKA
0094-11-5760371, 0094-11-2446290 FAX : 0094-11-2449594
Payments via Bank Transfer - the remitter (agent) has to take responsibility for Bank fee from the remitter (agent) own country and also for clearing house in New York. Reliance Holidaysís bank in Sri Lanka must receive the full amount as stated in the invoice.
Credit agents who wish to pay by bank cheque / draft have to pay in the name of RELIANCE TRAVELS & TOURS PVT LTD and sent by registered express mail or DHL only.
For agents who have no credit facility - when make a booking have to pay by Visa & Master Card through our online system only.
Any refund request should be reported within 32 days in writing with proof from the respective service provider.
Partial refunds received in writing with proof within 32 days will be verified from the service provider, if any amount is partially refundable or totally non-refundable. Such cases will be processed after confirmation from the service provider and will be final and binding.
Under no circumstances can an agent deduct payment from an invoice either partial or in total without written approval from Reliance Holidays.
Refunds will be processed within a period of 32 days only, No further claims will be considered after a refund case is finalized and paid.
Reliance Holidays is not itself a provider of accommodation, ground services, tours or any services provided; nor does it control the third parties who provide such services in connection with arrangements offered within the booking system.
Reliance Holidays does not accept and hereby excludes all liabilities for the acts or omission whether negligent or otherwise of airlines, coach operators, tour operators, cruise / excursion companies, hoteliers or any person providing services in connection with the requested bookings made herewith.
Reliance Holidays further accepts no liability for any loss or damage caused by events beyond its control, where the featured properties and services in this agreement are booked by the agent and do not meet the expectations of your customers.
Reliance Holidays shall not be liable for and shall be indemnified by the agent in respect of any loss either direct or indirect third party claim suffered as a result of any incorrect or incomplete booking confirmed by the system.
Complaints and Claims
All complaints are governed by the Liability clause (above) within the system, however all complaints should be lodged immediately with the provider of the service and also lodged with Reliance Holidays who will earnestly endeavor to resolve or clarify such complaints without any liability.
All complaints should be reported immediately to the service provider, Hotelier, Supplier during guest stay, failure to do this would result in Reliance Holidays ignoring the complaint.
In any event Reliance Holidays should be notified of all complaints within 15 days of the event giving rise to the complaint.
The agent shall bear full responsibility in an event the customer acts abnormally or displays antisocial behavior. Reliance Holidays or its designated Service provider reserves the right to immediately cancel the customer stay and the agent will be charged for any amounts arising for the delinquent behavior of the customer which may be subject to a claim by a third party.
Law and Jurisdiction
All disputes arising out of the aforementioned terms and conditions shall be subject to the laws and exclusive jurisdiction of Sri Lanka.